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BUSINESS EXCELLENCE THROUGH QUALITY MANAGEMENT SYSTEM

GENERAL INFORMATION ABOUT ISO


ISO (International Organization for Standardization) is a worldwide federation of 132 national standards bodies (ISO member bodies). The American National Standard Institute ( ANSI ) is the member body representing United States of America. The work of preparing International Standard for Quality Management System is carried out through ISO technical committees ISO/TC 176 and it is revised after every 5 years. ISO 9001, the international quality management system standard, has become a major factor in the United States, the European Union and elsewhere in the world since its release in 1987.

The International Standard dealing with quality management system requirements are generic in nature and can be adopted by manufacturing and services organizations. It does not deal with the product certification but it certifies the Quality management System of an organization.
Registration to ISO 9001 offers a major competitive edge for organizations and is becoming a virtual requirement in many marketplaces. Far-sighted firms are planning for registration by conducting a thorough investigation of the standards requirements, which are applicable to virtually every organization.

There are many benefits of ISO 9001 certification, which are not possible to list all, but before mentioning the benefits, let us analyze the price of non-quality elements.

THE COST OF DOING THINGS WRONG


Bad debts
Billing Error
Non-conforming parts, material, equipments, delivery etc.
Poor inspection control, re-inspection
Poor resource management.
Over time due to non-conformance
Project cost over run
Repair, rework, Scrap
Rewrite
Poor maintenance and system failure
Warranty cost
Wasted utilities
Reconcile
Accidents / Injury loss time and investigation
Casual absentees
Excess manpower
Poor purchasing
Poor inventory control etc.

We can name many more elements of wrong work, where by combining them, we loose substantial amount of money for the business.